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British Birds interactive: Technical Support

 
 

This product been discontinued and, while we will continue to offer support where possible, we may not be able to resolve all technical support issues; active support for this product running on any non-recommended operating system may not be offered.

System requirements

BBi runs on the following operating systems:

  • Windows 7
  • Windows Vista
  • Windows XP
  • Windows 2000
  • Mac OS X 10.4.x to 10.7.x inclusive

Updates

The following updates are available for BBi:

BBi Volume 101 (2008) Update (released 18th June 2009)

This update adds the Volume 101 (2008) issues of British Birds to BBi. See updates page.

BBi Volume 100 (2007) Update (released 6th March 2008)

This update adds the Volume 100 (2007) issues of British Birds to BBi. See updates page.

BBi 1.0.2 for Mac OS X (released 27th November 2007)

This update is only available to registered purchasers of BBi and is intended only for Macintosh computers. It is not applicable to a Windows PC. See updates page.

BBi 1.0.1 Update

The BBi 1.0.1 Update includes the following enhancements to BBi:

  • Search results can now be sorted by frequency or date.
  • Searches are now quicker.
  • The Species Index is more comprehensive and includes all items significant to each species, not just those that are exclusively about that species. Note that Recent Reports are excluded from the Species Index.
  • Inclusion of a BBi Western Palearctic (BWPi) Species Index, containing only those species that are included in the BWPi Western Palearctic list.
  • A button in Search results sends results to Browser as a snapshot.
  • Maximum number of viewers (thumbnails) in Browser increased from 128 to 300.
  • Buttons in search results now display wait cursor during operations.
  • Cosmetic improvements to the highlighting of found text in articles.

Download the BBi 1.0.1 Update (22.6Mb) Download the BBi 1.0.1 Update (22.6Mb)

BBi 1.0.2 Update

This update is only available to registered purchasers of BBi, and is intended only for Macintosh computers. It is not applicable to a Windows PC.

Fair Use Policy: If you own both a Mac and a Windows PC, you may install and use this product on up to three computers provided they belong to you and are for your own use, or for the use of family members who live with you. If you have any questions about this policy, or about multiple user licensing, please .

Download the BBi 1.0.2 OS X Update (72Mb) Download the BBi 1.0.2 OS X Update (72Mb)

Known issues

Problems changing Data paths on Mac OS X 10.7.x (Lion)

An update to OS X 10.7.x Lion causes BBi to shut down or hang if you attempt to change the Data paths within Preferences. Although this does not affect the normal operation of the program, please see www.birdguides.com/support/mac.asp for a workaround for the problem.

No content for Volume 100 (2007)

British Birds issues for Volume 100 were not available at the time of going to press. See "Updates" above.

Missing supplements (ringing) for Volumes 51–58

These missing assets are included in the BBi 1.0.2 Update (Macintosh users only) and will be included in any future releases and updates of the product.

Volume 63 has only 10 issues

Only 10 issues of British Birds were published that year (1970) — there were no November or December editions.

Info panel text is unreadable and appears "blocky" on Mac OS 10.6.x (Snow Leopard)

Solution: Open System Preferences > Appearance and untick the 'Use LCD font smoothing when available' box.

No tooltips on buttons

This is a known bug and will be fixed in future releases.

Minor content errors

We have an internal database listing a number of minor issues with particular assets, which will be resolved and included in future releases and updates.

Contacting BirdGuides Technical Support

Before you contact us, check that your question is not dealt with in the Readme file or the online Help pages of your product.

If you have a problem, support is available to registered users by email only: contact

If possible, it would help if you can tell us:

  • your product name and version number
  • the version of Windows or Mac OS you're using
  • as much information about the problem as possible, and replication instructions where possible
  • a daytime phone number or email address

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