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BWPi: Technical Support


This product been discontinued and, while we will continue to offer support where possible, we may not be able to resolve all technical support issues; active support for this product running on any non-recommended operating system (see System Requirements) may not be offered.

This page contains support information for owners of Birds of the Western Palearctic Interactive.

Before you contact us, check that your question is not dealt with in the Readme file or the Help pages (also accessible from the same part of the Start menu as the BirdGuides program or from the Help menu within the product).

If you have a problem with BWPi, support is available to registered users by email only: contact

If possible, it would help if you can tell us:

  • your product name and version number
  • the version of Windows or Mac OS you're using
  • as much information about the problem as possible, and replication instructions where possible
  • a daytime phone number or email address

For information on known issues with the product, click here.

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