BirdGuides Technical Support


Please note that this page concerns our disk-based software products - for queries about our bird news services or website, check the status update page, see the relevant list of Frequently Asked Questions (right) or email .

We strive to improve our products with every release, and to provide the best technical support we can. In this section you will find solutions to some of the problems that may be encountered while using BirdGuides disk products.

If your problem is related to a specific aspect or feature of the BirdGuides product, choose the relevant problem from the following list:

Windows 7 & 8 issues Windows 7 & 8 issues
Windows Vista issues Windows Vista issues
Windows compatibility Windows compatibility
Macintosh compatibility Macintosh compatibility
Image or video problems Image or video problems
Sound problems Sound problems
Installing and using your product Installing and using your product
Miscellaneous problems/questions Miscellaneous problems/questions
The DVD-ROM Guide to British Birds The DVD-ROM Guide to British Birds
British Birds interactive updates British Birds interactive updates

If you can't find the solution to your problem here, check whether your question is dealt with in the Readme file or Help pages supplied with the CD- or DVD-ROM (accessible from the same part of the Start menu as the BirdGuides program). If not, contact us via email on .

If possible, it would help if you can tell us:

  • your product name and version number
  • the version of Windows you're using
  • as much information about the problem as possible
  • a daytime phone number or email address


Bird News Extra Bird News Extra
Email Alert Email Alert
Bird Text Alert Bird Text Alert
Bird News Anywhere Bird News Anywhere

See also

Status updates Status updates
Versions Versions
Contact us Contact us
Upgrades Upgrades
eStore eStore
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Sales: or tel. 0800 919391 · International Sales: +44 (0)1778 391180 · Office: or tel. 020 8826 0934

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