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Please note that this page concerns our disk-based software products - for queries about our bird news services or website, see the relevant list of Frequently Asked Questions (right) or email .
We strive to improve our products with every release, and to provide the best technical support we can. In this section you will find solutions to some of the problems that may be encountered while using BirdGuides disk products.
If your problem is related to a specific aspect or feature of the BirdGuides product, choose the relevant problem from the following list:
If you can't find the solution to your problem here, check whether your question is dealt with in the Readme file or Help pages supplied with the CD- or DVD-ROM (accessible from the same part of the Start menu as the BirdGuides program). If not, contact us via email on or by telephone on 0208 1413272 (office hours only, mornings recommended).
If possible, it would help if you can tell us:
- your product name and version number
- the version of Windows you're using
- as much information about the problem as possible
- a daytime phone number or email address
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