Updates and Technical Support


How to Obtain Support

 

To obtain technical support for BBi please visit the BBi support website at:

http://www.birdguides.com/bbi/support

If you are unable to resolve your problem by visiting the webiste then please call 01909 560992 (outside the UK call +44 1909 560992) during normal office hours.

Alternatively email support@birdguides.com

 

Checking for Updates

 

To check for updates and downloads for BBi please visit the BBi update website at:

http://www.birdguides.com/bbi/updates

 

Reporting Problems

 

Before reporting any problems please carefully read the Known Problems and Limitations section below. Also visit the BBi support and updates websites listed above where you may find an answer or workaround to the problem.

Failing this please report any other problems you encounter by visiting the BBi problem report website at:

http://www.birdguides.com/bbi/bugreports

 

Known Problems and Limitations in BBi 1.0.1

 

Please note the following minor functionality issues and content limitations in this initial release of BBi. Please check the website for possible updates that may resolve these problems (web address provided above).
 

Content

 

No known issues.

 

Functionality

 

This is a comprehensive major software program and it is possible that users may discover un-documented bugs. Please report any problems you come across on the BirdGuides website (web address detailed above).

Generally when you encounter a serious problem, the best thing to do is to quit the application and relaunch. If this does not solve the problem, then try restarting your computer. As a last resort, uninstall and then reinstall BBi.

The minor issues listed below have been reported but currently remain unresolved:

 

 

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