Image and video problems

Image and video problems are usually connected with QuickTime. Adjustments can be made in the Control Panel or the latest version of QuickTime can be downloaded, depending on the exact nature of your problem.

Select the appropriate problem from the list below.

No images appearing in the main programme screen

Black or white squares where thumbnails should be

Purple square where video clip should be

Error message when turning on Captions feature

Error message in main image squares

Unable to print images

Playing video or sound causes programme to crash

In Black-tailed Godwit Commentary feature, the images do not change