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System requirements The DVD-ROM Guide to British Birds Version 9 runs on the following operating systems:
Known issues Info panel text is unreadable and appears "blocky" on Snow Leopard (Mac OS 10.6x) Solution: Open System Preferences > Appearance and untick the 'Use LCD font smoothing when available' box. Pictures and movies do not appear when using QuickTime 7.2 Unfortunately, QuickTime version 7.2 inadvertently introduced path problems causing pictures and videos not to work correctly. Apple have now fixed this problem with their latest version, QuickTime 7.3. You can download the latest QuickTime from www.apple.com/quicktime/download - untick the "Sign up" selections as required, and click the Free Download Now button. Thumbnail/Species/Quad View mode shows single asset only When the product is closed in Single View mode only, on restarting the program selecting Thumbnail mode (or any other view mode) only displays one asset. Clicking on another species will repopulate the Browser view correctly. Program not responding Some older Windows PCs may exhibit intermittent problems with the program not responding. This is usually a QuickTime settings problem, and can be rectified by optimising the QuickTime settings:
Titles of New Lists We have identified a minor problem with the titles of new lists when making a new Navigator. When you initially make a new list (using Features, New Navigator) you get the provisional title "New List". If you single-click on the "New List" entry in the window, the entry will turn blue. If you single-click on this entry again, you will be able to edit the title; press the Enter key on the keyboard to enter the new title. You can now drag and drop species into the list, and the when you close the list and save it, it will be saved correctly with the new title and will appear correctly in the Navigators list the next time you open the program. However, if you use the Edit tab at the bottom of the New List window to change the name of the list, and save it, the list will be saved under the default name "New List", regardless of what you typed in the Edit tab. Next time you open the program, the navigator list will include the entry "New List". If you create a number of lists in this way, you may have a number of "New List" entries showing in the Navigator drop-down. To correct this, select Features, New Navigator. A New List window opens; click the down arrow next to "Commoner Birds of Britain" and select the New List that you want to re-title. Now in the Navigator window below, single-click on the title, so that it turns blue. Single-click again on this blue title, and it will become editable. Re-enter your title (e.g. "Norfolk Holiday") and press the Enter key on the keyboard. Close this window, and click Yes to save changes when prompted. If you then close the program and re-open it, your list will be listed with the correct name in the drop-down Navigators list. Repeat as necessary to rename any remaining "New List" entries. Windows Vista issues NVIDIA and Intel hard drive controllers Generally all BirdGuides programs from Version 6 onwards will run fine on Windows Vista. However, there are a small number of specific PC configurations that have problems opening QuickTime files and therefore running our programs. There are two types of serial hard drive controllers that cause these problems with QuickTime on Vista: Intel and NVIDIA. If your PC has the NVIDIA controller, there is a fix for it. Unfortunately we are still waiting for a fix if you have the Intel controller. To check which controller your Vista PC has, please check in the Device Manager as described below (you need to be online to carry out this procedure).
QuickTime If Vista says that it is changing the colour settings to basic when you open a BirdGuides program, you will need to upgrade QuickTime to the latest version, currently 7.3, for it to run in Vista's "Aero mode". Download the latest QuickTime from www.apple.com/quicktime/download - untick the "Sign up" selections as required, and click the Free Download Now button. Please email if you still have problems with our programs on Windows Vista. Contacting BirdGuides Technical Support Before you contact us, check that your question is not dealt with in the Readme file or the online Help pages of your product. If you have a problem, support is available to registered users by the following means:
If possible, it would help if you can tell us:
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